1. Scope
These Product Terms govern the delivery of CONSENSO services. Where a signed Master Service Agreement (MSA) or Statement of Work (SOW) conflicts with these terms, the signed agreement prevails.
2. Service Categories
Odoo Implementation Services
Includes analysis, architecture, configuration, customization, data migration, training, and go-live support for Odoo Community and Enterprise editions. Delivered against the agreed scope in the relevant SOW.
System Integration Services
Covers the design and implementation of interfaces between Odoo and third-party systems (e-commerce platforms, BI tools, logistics providers, financial systems, etc.).
Support and Optimization
Ongoing maintenance, incident response, version upgrades, and continuous improvement work governed by separate Service Level Agreements.
3. Engagement Models
- Fixed-scope projects: deliverables, timeline, and fees defined in the SOW.
- Time and materials: billed hourly or daily against monthly capacity commitments.
- Hybrid: fixed pilot/MVP scope combined with flexible T&M for evolution work.
4. Customer Responsibilities
To enable us to deliver, the customer agrees to:
- Provide timely access to systems, data, and personnel required for the engagement.
- Designate a single point of contact for project decisions.
- Review and approve deliverables within agreed timeframes; silence beyond agreed review windows constitutes acceptance.
- Pay invoices according to the schedule defined in the SOW.
5. Intellectual Property
Custom developments produced for the customer are licensed (or assigned) to the customer per the SOW. Pre-existing CONSENSO know-how, templates, and reusable components remain the property of CONSENSO and are licensed for use within the deliverables.
6. Confidentiality
Both parties agree to keep confidential information shared during the engagement strictly confidential and to use it only for the purpose of delivering the services. This obligation survives termination.
7. Acceptance and Warranty
Deliverables are deemed accepted upon written sign-off or upon productive use. We warrant that services will be performed with reasonable skill and care; specific functional warranties are stated per SOW.
8. Liability
Liability for direct damages is limited to the fees paid for the relevant SOW in the twelve months preceding the claim. Indirect, consequential, and punitive damages are excluded to the extent permitted by law.
9. Termination
Either party may terminate an engagement for material breach not cured within thirty days of written notice. Fees for work performed up to termination remain payable.
10. Governing Law
These Product Terms are governed by the laws of Switzerland. The exclusive place of jurisdiction is Basel, Switzerland.
11. Contact
Questions about these Product Terms can be sent to info@consenso-solutions.ch. See also our Terms of Service and Privacy Policy.